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FAQ

What is Balance InStyle?

Balance InStyle provides Concierge and Lifestyle Management Services to busy professionals and businesses by managing life details that regularly deprive them of precious time that could be spent in more productive or fulfilling ways. From glamour to janitor we handle it all with just one phone call.

Got more questions? Cool, We’ve got more answers! Get in touch!

Can Balance In Style really arrange anything?

In the past 7 years we’ve pretty much seen it all!

We’ll investigate anything you may require. As long as the request is legal and ethical, we will arrange it for you. If we cannot perform the service for you, we will quickly and efficiently find the best resource for the job.

How quickly will you respond to my requests?

Because we understand that you contacted us for a reason we generally are able to get back in touch with you in a matter of minutes. We usually reply using the same way you contacted us unless you specify a different mode. Our offices are open from 9am-5pm EST.

What is your Privacy Policy?

All personal and credit card information collected by Balance InStyle will remain confidential. We do not sell or share any information about our clients. We are discreet and confidential.

Our thorough hiring and screening process includes a detailed background check including a full Police report. Each employee also signs an iron-clad confidentiality agreement to protect the privacy of every client. We believe the foundation to any successful relationship is trust—this is why we take security and discretion so seriously and ensure that each employee knows how to properly store and handle their clients’ sensitive data.

What does Home Watch mean?

It is service we provide offering you peace of mind while you are away from your most valuable investment, your home. We believe your investment should not be a source of worry when you are away from it. We visit your home, condo or apartment at agreed upon times and conduct a thorough inspection of your property. We pick up your mail, water your plants, we are your eyes and ears when you cannot be. We are fully bonded and insured.

Can I buy Gift Certificates?

Yes, you certainly can. Who wouldn’t love the gift of time? Great gift idea for new mothers, someone recovering after an illness/surgery, a frequent traveler, a stressed-out spouse, or perfect for the person who has everything give them their own personal concierge service that will organize what they don’t have time to do.

Are Materials, Expenses & Taxes Included In Your Rates?

No they are not; they are the responsibility of the client. You will be invoiced for the hours it took to perform the errand, and it will also include any agreed upon expense reimbursements. We will always provide you with receipts or photos of the receipts as proof of expenditure. The entire payment process (including reimbursements) is handled securely online after a errand is complete. There’s no need for cash to change hands, in fact, we are a cashless site. Please note that there is a one hour minimum for all on the ground errands. If you have any problems with your invoice, please contact our offices at 613-440-4446 or email us at info@balanceinstyle.com

What method of payment do you accept?

We are a cashless site. Therefore you able to store your credit card information securely and at time of account creation.

How do you become a preferred vendor of Balance InStyle?

Preferred Vendors.

We are very selective with who we accept on to our supplier, vendor or business referral program. Given the nature of what we do and the clientele we cater for we have to ensure that the best in whatever the field of specialisation works with us. If interested you may contact us via the contact us by email at info@balanceinstyle.com with information on your company and service(s) offered.

Our database of suppliers and service providers is second to none. To become a preferred vendor of Balance InStyle, there are a few hoops you must jump through. Please make sure you have the following:

Adequate liability insurance;
A proven track record with references;
Clean better business bureau record;
Bonded, where applicable.
Our clients rely on the promises we make. By association, Balance InStyle’s preferred vendors are an extension of our company, and as such are similarly bound by those same promises. In view of this, our preferred vendors must adhere to strict performance standards. Balance InStyle is strict in regards to compliance. If you strive for consistent excellence in your field, have the ability to handle added capacity, and are dedicated to personal service and attention, you may be a great fit for our company!

THE ADVANTAGES OF BEING A PREFERED VENDOR ARE CLEAR

Increased volume in customers by our referrals;
Direct positioning from our marketing efforts;
Special features in weekly and quarterly email newsletters and option to offer discounts or highlight upcoming events;
We take care of the networking and marketing that you just don’t have time for.

What's this $1.00 charge?

We place a pending authorization charge on your credit card, but we do not charge you for your task until it has been completed. This pending charge will disappear after 2-3 business days. This charge simply verifies the validity of your credit card. We ask for a valid credit card on file for payment of any expenses and the errand that you are hiring Balance InStyle to perform.

If the pending authorization charge remains after a few days, please let us know.

What is your Security Policy?

We’ve gone to great lengths to ensure your online transactions with us are completely safe and secure with 256-bit SSL encryption and are compliant with the strictest PCI requirements (Level 1). An extra layer of security is achieved with two-factor authentication. We take your privacy very seriously. This business cannot work without trust without it just one aspect of our commitment to ensuring you the best service possible.

We support the sharing of credit cards, passwords and other sensitive data when you work with Balance InStyle through our partnership with LastPass. Using LastPass’ advanced encryption technology and cloud-based data storage, your Concierge is able to securely store your sensitive data and use it to access an account, make a purchase, or contact a third party on your behalf. Our Concierges or VPA’s will only access your sensitive data when you send in a request that requires it, such as credit card purchases or logging into an online account. To Read more about LastPass’ state-of-the-art technology and security measures please visit their website.

How do you keep my private information safe?

Our thorough hiring and screening process includes a detailed background check including a full Police report. Each employee also signs an iron-clad confidentiality agreement to protect the privacy of every client. We believe the foundation to any successful relationship is trust—this is why we take security and discretion so seriously and ensure that each employee knows how to properly store and handle their clients’ sensitive data.

Online Account/Dashboard Security.

Your Balance InStyle account is password-protected so that only you and authorized Management have access to your account information. In order to maintain this protection, please do not give your password to anyone. If someone who represents to you they are from Balance InStyle and asks for any personal account information, including password, they aren’t. We would never email asking for this information. If we require any sensitive information from you, we will always contact you by phone and it will be from a Balance InStyle phone number. Also, if you share a computer, you should sign out of your Balance InStyle account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Balance InStyle cannot guarantee the security of any information you transmit to us, and you do so at your own risk. While Balance InStyle will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all personal and/or financial information.

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