Virtual Assistants Ottawa

Introducing Balance – Our new Virtual Line.

Our VPA’s ( Virtual Personal Assistants ) are dedicated assistants designed especially for Entrepreneurs, Professionals, and Start-ups. All the luxury of an Executive Assistant without the full-time salary. Our VPA’s are successful people’s secret weapon. Not just in work, but in life. We give you more time to focus on the big picture by taking care of the little details. Whether it’s coordinating your busy schedule, helping keep your work and home life balanced or it’s planning your next trade show —your VPA will take all your time-sinking tasks off your plate so you can focus on what you do best. There are so many wonderful things Virtual Personal Assistants can do, we can’t list them all, but here are just a few to get your mind working…

  • Respond to emails and manage your in-box
  • Run your calendar and schedule your appointments
  • Travel coordination
  • Research
  • Data entry
  • Plan events
  • Outbound calls
  • Online shopping
  • Reservations & Appointments
  • Social Media Postings
  • Expense reports
  • Personal support and reminders

Where would my VPA be located?

Balance InStyle is committed to creating jobs in the community that we serve. That’s Ottawa, Ontario. The capital of Canada! Neat eh? Since launching in 2007, we have hired and employed more than 120 vendors and employees locally. Bonus if you live in Ottawa because our team knows about all the hidden gems in the city and is willing to share.

What are my VPA’s hours?

Our team works Monday – Friday 9am-5pm. You can, however, submit your tasks at any time of the day or night and your VPA will get right to work on them during standard business hours.
Please take note we also observe all major holidays  (closed between Christmas Eve and Year’s Day) therefore your VPA will be unavailable on those days as they will be recharging their batteries to serve you best.

What are tasks/credit?

Each task is worth 20 minutes.

What services are not considered a task?

That’s a great question. There are a lot of services that we don’t deem tasks. These services would include, video editing, web design/SEO, legal advice, accounting/taxes, writing blogs and social media management. That being said, we have preferred partners with those area of expertise and credentials that would be happy to help and we can connect you to the one that best suits your need.

What if I want my VPA to appear that they are in-house as opposed to virtual?

Explain no more! Easy! Let’s added a branded email feature. This allows your VPA to send and receive emails from your domain instead of their address. This adds a level of professionalism and keeps things “in-house”. No one is the wiser. Branded email is included in the “Balanced Plan”, but you can add this feature for $99/mo to the Executive & Entrepreneur plans.

Can my VPA manage my calendar?

Of course, however our VPA’s can only manage Google Calendars at this time. Once other calendar apps hit the market we can look at adding other platforms. All you need to do is share and grant your VPA access and they can coordinate all your meetings, schedule your appointments and add important reminders to your calendar like your mom’s birthday …

Can my VPA make phone calls for me?

Of course they can. Your VPA will represent themselves as your Personal assistant when placing calls on your behalf. They can book appointments, make reservations, call vendors, make A/R calls. You name it! So long as it is legal, moral and ethical! Your VPA however, cannot accept calls from contacts, vendors, or service providers on your behalf.

Can my VPA make purchases for me?

In the spirit of keeping your information safe we use a program called Last Pass. Using LastPass’ advanced encryption technology and cloud-based data storage, your VPA is able to access securely your sensitive data and use it to access an account or make a purchase on your behalf. For more information about this program please visit their website. Otherwise, you can grant access for each purchase you wish us to make and charge to your credit card. Sorry our lawyers made us say that.

Is there a contract?

You must create an online account, but there is no long term contracts. You can cancel at anytime after 30 days. Your account will automatically renew every 30 days if not cancelled and unused time does not roll over.

Can I add more time?

Yes, additional hours are available a la carte in the event you run out of time during your billing cycle. You also have the option of upgrading or downgrading your account at anytime. Each a la carte task is worth $20 plus tax.

Will you run my errands?

Unfortunately this service is exclusively virtual, so we do not run errands or perform in-person physical tasks. However, our Concierge Company can provide those services, as you require at a rate of $65/hour. Just call 613-440-4446 or email

Can my VPA do my taxes?

No. We are not accountants, however we can help your organize your receipts and set up a meeting with a brilliant tax specialist.

Can my VPA do web design and marking for me?

This falls outside the realm of a “task” we can however do research based on your exact needs and provide you with a short list of qualified graphic designers and web masters.

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